FAQS
Where is my order?
The fastest way to find out is to use your tracking number to track your shipment:
UPS deliveries can be tracked here
Evri deliveries can be tracked here
Royal Mail deliveries can be tracked here
DPD deliveries can be tracked here
Your estimated delivery date can be found on your order confirmation email - if you haven’t received your order on the estimated delivery date and you don’t know why, please track your order using the tracking number you have been provided with.
If your order confirmation email / tracking information hasn’t arrived in your email inbox, please check your junk mail folder for this.
Once your order has been dispatched, delivery of this is outside of our control. However, if you experience any problems, or have any questions about the status of your order, please contact us and we will help you in any way we can.
How much does shipping cost?
The cost of shipping an order is dependent on the delivery address as well as the weight of the shipment - this can therefore only be calculated at checkout.
There are multiple shipping methods available for you to choose from, the available options will be displayed at checkout alongside the costs and estimated delivery dates.
How long does shipping take?
The time it takes for a parcel to be delivered is dependent on your delivery address as well as your chosen shipping method - the available options will be displayed at checkout alongside the costs and estimated delivery dates.
I live in _________, can you deliver to me?
Non-aerosol items can be shipped worldwide via airmail.
Aerosol items can be shipped to the following countries only; United Kingdom (Including Isle of Man & Channel Islands), Austria, Belgium, Bosnia, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, (mainland) Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, (mainland) Spain, Sweden and Switzerland.
All delivery options, costs and estimated delivery dates are available at checkout.
Can you provide a VAT invoice?
Yes - VAT invoices are sent with all orders. You can also download a copy by logging into your account.
Can I place an order for delivery tomorrow?
This can be done, but you will need to select the DPD Express service at checkout. Your order must be received by us before 1pm for a same day dispatch.
You must choose an appropriate shipping method at checkout - estimated delivery dates will be displayed at this point.
Do you offer wholesale prices to retail stores?
Yes - please check our distribution page for details.
My order hasn't been dispatched yet - can I add extra items / amend my order?
Within working hours, all orders are picked and packed as soon as we receive them. If the status of your order has changed to 'awaiting dispatch' then I'm sorry, but it is too late to add to, amend or cancel your order.
If the status of your order has not yet been updated to 'awaiting dispatch' then contact us ASAP with full details of what you need to add / amend.
What coverage will I get per can?
Coverage varies depending on the brand and output, however on average, a 400ml can will cover approximately 3m2.
How do I get free stuff?
Head to the 'free stuff' page to choose your free gift.
I am under 18 years of age, can I order spray paint?
No - by law you must be 18 years of age or older to purchase aerosol spray paint. By purchasing aerosol spray paint, you are declaring that you are 18 years of age or older.
Can I return my items?
You can return any unused items for a full refund within 14 working days of receiving them. After this, if the items are not faulty or sent in error and you wish to return them, there will be a 5% restocking fee.
If more than 30 days have passed since your order was received, then the items can no longer be returned to us.
These terms do not apply to DVDs where the outermost seal/wrapping has been broken, and do not apply to books or magazines.
Terms & Conditions apply.
How does 'aim to beat any price' work?
We are confident that our prices are the lowest around, but if you find a product we sell cheaper elsewhere, just send us the details of where you saw the items so we can verify the prices. We will then do our best to offer you a better deal.
When comparing prices don’t forget to include VAT, shipping and minimum order values.
Didn't find the answer to your question?
Please contact us
